Hello, I’m
I help organizations bridge the gap between business goals, technology capabilities, and user needs. With a deep understanding of enterprise complexity and a human-centered approach, I enable teams to identify high-impact opportunities, adopt AI meaningfully in design, and accelerate digital transformation. My work empowers decision-makers to move from ambiguity to clarity—crafting scalable solutions that drive both user value and business outcomes.
My Services
I specialize in applying a Design Thinking approach to craft a clear vision and deliver customer-centric design solutions in close partnership with C-suite leaders. With over two decades of experience, I help businesses address industry-specific challenges by creating seamless digital experiences, streamlining workflows, and aligning design efforts with strategic objectives — while leveraging emerging AI trends and tools to drive innovation and efficiency.
To uncover user needs, business goals, and pain points before initiating projects.
To visualize and improve the end-to-end customer experience.
To align people, processes, and technology for seamless service delivery.
To evaluate the effectiveness of digital platforms and identify usability issues.
To create low-fidelity or high-fidelity prototypes for validation and feedback.
To define long-term UX goals and roadmaps aligned with business objectives.
I integrate Design Thinking, Strategic Consulting, and deep industry knowledge while providing hands-on transformative solutions that bridge the gap between business goals and customer needs. As an independent contractor, I specialize in delivering scalable, innovative experiences that empower organizations to thrive in competitive markets on short-term or long-term needs. Whether it’s crafting innovation roadmaps and creating design systems, Set up a Design CoE or facilitating Design Thinking workshops, I thrive at the intersection of strategy, creativity, and customer-centricity.
Choosing an independent consultant over a larger organization provides distinct advantages:
Presented “Executing UX During the Next Normal” at HFI’s premier event for design professionals, sharing insights on adapting UX strategies for a changing world.
Honored as “2nd-in-Commands & Talent Community Champion” for the Northeast Digital Studio, recognizing my impact in driving design excellence.
Recognized for “Create the Future,” “Accelerate Impact,” and “Inspire Greatness” for my leadership in shaping innovation and business outcomes.
Won the “HARMAN Inspired Tech Challenge” for an innovative idea focused on empowering the next generation through technology.
Recognized by Capgemini for playing a pivotal role in a large-scale digital transformation project, driving strategic UX improvements.
If you’re ready to transform your customer touchpoints and deliver meaningful experiences that drive business growth, let’s connect. Whether it’s a single design discovery workshop or a comprehensive reimagination of your service ecosystem, I’m here to help
Let’s Connect
